We Are Committed to Serving All
Nondiscrimination and Accessibility
Moncure Fire provides equal opportunity and access to all Fire Department Programs and Activities to each and every person residing in or visiting the jurisdiction, regardless of race, color, national origin, language, religion, disability, sex or age. In doing so, Moncure Volunteer Fire Department complies with Federal Civil Rights Laws and is committed to providing its programs and services to all persons without discrimination in accordance with:
- Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, or national origin (including language).
- Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability.
- Title IX of the Education Amendments Act of 1972, which prohibits discrimination based on sex in education programs or activities.
- Age Discrimination Act of 1975, which prohibits discrimination based on age.
- U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs.
Complaint Process
If individuals think that Moncure Fire has failed to provide these services or discriminated in another way based on race, color, national origin (including language), disability, sex, age, or religion, they can file a complaint by mail, fax or email to:
Fire Chief Robert Shi
US Mail: PO Box 289 - Moncure, NC 27559
Fax: 919-545-2839
Email: [email protected]
Phone: 919-542-4191
In Person: 2389 Old US1 – Moncure, NC 27559
- Complaints should be made no later than 180 days after the date of the alleged discrimination.
- Persons filing a complaint with the Fire Department should notify the Fire Chief as to whether they have also reported the case to the U.S. Department of Homeland Security Office for Civil Rights and Civil Liberties (CRCL).
- The Fire Chief will acknowledge the complaint, in writing, within 10 business days of receipt.
- Once the complaint is initiated and acknowledged, the Fire Chief will correspond with the complainant via US Mail.
- The Fire Chief will keep an open line of communication with the Complainant throughout the process and will report the results of the investigation within 180 days of the initial complaint.
U.S. Department of Homeland Security — CRCL
Email: [email protected]
Fax: 202-401-4708
US Mail: U.S. Department of Homeland Security, Office for Civil Rights and Civil Liberties, Compliance Branch, Mail Stop #0190, 2707 Martin Luther King, Jr. Ave., SE, Washington, D.C. 20528
Website: www.dhs.gov/crcl
Phone: 202-401-1474
Toll-Free: 1-866-644-8360
Reasonable Accommodations
Moncure Fire is committed to ensuring all people have full access to its activities and services. As part of its normal operations, Moncure Fire regularly provides assistance to persons with disabilities. If any persons require additional reasonable accommodations, Moncure Fire is committed to providing that assistance. To request an accommodation for a person with disabilities, contact the Fire Chief by Email, US Mail, Fax, telephone or in person.
Limited English Proficiency
Moncure Fire provides free aids and services, such as qualified sign language interpreters and written information in other formats, to communicate effectively with persons with disabilities. Free language services, such as qualified foreign language interpreters and information written in other languages, are also available to ensure meaningful access to programs and activities for persons with limited English proficiency.
Las personas con bajo dominio del inglés que requieran servicios de emergencia o que no sean de emergencia de Moncure Fire deben comunicarse con el Jefe de Bomberos Robert Shi o llamar al 911 para emergencias, o al 919-542-4191 para situaciones que no sean emergencias.